If you have further questions, why not visit us in store
FAQ
How does your custom engagement ring design process work?
Our process begins with a dedicated, in-store consultation at our Swords shop. We discuss your budget, style, and stone preferences. We then create a 3D CAD model and wax prototype for your approval before our goldsmith begins crafting the final piece. This ensures the ring is truly unique and perfectly meets your vision.
Do you have a physical store location?
Yes, we are proudly located in Swords, Co. Dublin! We love welcoming customers to our shop. You can browse our full collection in person by simply stopping by during our operating hours, or you can book an in-store visit appointment for a personalised consultation. Find our full address and hours on the Contact Us page.
What materials are your jewelry pieces made from?
Our pieces are crafted from high-quality materials including 925 sterling silver, gold vermeil, and genuine diamonds and gemstones. Each product description includes specific material details.
Why should I book an in-store visit?
Booking an appointment ensures you receive dedicated, one-on-one attention from one of our expert jewellers. This is highly recommended for engagement or wedding ring consultations, custom design requests, or if you need expert advice on sizing and stone selection. You can book directly on our website.
Can you size or repair my jewellery in-store?
Absolutely! We offer professional ring sizing, jewellery cleaning, and repair services right here in our Swords workshop. Bring your piece in for a free, no-obligation assessment and quote from our master craftspeople.
Will my jewelry tarnish or fade over time?
With proper care, our jewelry is made to last. We recommend avoiding contact with water, perfumes, and harsh chemicals to maintain the shine and quality of your pieces.
Do you offer free shipping?
Yes! We offer free standard shipping on all domestic orders. You can also choose express shipping at checkout if you need your order sooner.
How long will it take to receive my order?
Orders are usually processed within 1–2 business days. Delivery time depends on your location, but most orders arrive within 5–7 business days.